Instant follow-up on every enquiry

Problem

Enquiries cooled while we were busy

Doing client work all day meant new enquiries sat unread for hours. Each one needed context dug up from three places before we could reply — so replies slipped to evenings, or never.

Solution

Alerts with everything attached

• Website form validates, then emails us in seconds with name, business type, interest and message
• Bot quote flow delivers structured requests: name, email, project, budget
• Reply-to set automatically — one click to answer the right person
• Client-side validation means usable enquiries, not fragments

Technology

One Worker, three entry points

• Cloudflare Workers API: /api/contact with validation
• Cloudflare Email Sending for instant delivery
• Telegram webhook pipeline feeding the same inbox
• Structured logging — nothing disappears silently

Result

Nothing waits, nothing gets lost