Problem
Good enquiries arrived at bad hours
Prospects messaged evenings and weekends, when nobody was watching. By the time we replied, they'd moved on. Meanwhile the same five questions — pricing, timelines, services — ate hours every week.
Case study · Telegram bot · live 24/7
An AI support bot that quotes & qualifies leads
Our own Telegram assistant answers questions, guides visitors through a structured quote flow, and delivers every request to our inbox — at 2pm or 2am.
Solution
A bot that sells while we sleep
- Instant answers to FAQs, with service deep-dives on demand
- Guided 4-step quote flow: name → email → project → budget
- Every completed quote emailed to us with full context
- Graceful handoff to WhatsApp or email for complex asks
Technology
Serverless, global, zero maintenance
- Cloudflare Workers + Telegram Bot API webhook
- KV storage for multi-step conversation state
- Email alerts via Cloudflare Email Sending
- Keyword FAQ matching with friendly fallbacks
Result
Every message answered in seconds
<5sresponse time, day or night
24/7quote capture, no staffing
0enquiries lost to timing